Coaching for success
As a leader, you face never-ending demands of today’s continuously changing environment. You must spend a considerable amount of time managing human resources. Your role requires competence as a coach for the individuals in your team. You must be able to offer guidance and support to your team members, provide them with feedback and act as a catalyst in their professional development.

> To be more than a boss…and become a mentor!
> To master essential coaching techniques
> To understand what motivates your employees
> To improve individual performance for the benefit of the team

All managers responsible for a team.

Recognized by the Faculty of Continuing
Education at the University of Montreal
The educational quality of this syllabus has been approved by the Chair of Continuing Education of the Faculty of Continuing Education at the University of Montreal 0.7 UFC

  • Promoting a manager-employee relationship favorable to coaching
  • Improving the understanding of employee motivation factors
  • Developing your coaching skills through the mastery of essential techniques
  • Increasing employee performance for the benefit of the whole team
  • Identifying enrichment opportunities within your team
  • Learning to ask pertinent questions to stimulate reflection
  • Improving your credibility as a coach

    A definition of coaching
    • Foundations of coaching
    • Coaching boundaries
    • The importance of coaching for leaders
    Coaching communication skills and techniques
    • Active listening
    • Adopting the appropriate conversation style to the situation
    • When to ask, confront or inform
    Connotation of acknowledgment, motivation and feedback
    • The importance of each
    • When and how to use them
    • Communication techniques associated to each
    ‘‘GOALS coaching’’ conversation model
    • Explanation of the model
    • Practical exercise with a case study
    • Communication techniques associated to each
    For a successful coaching experience
    • Selecting the essential elements
    • Identifying obstacles and possible solutions
    • Writing up an action plan

    • Interactive presentation
    • Case studies
    • Individual and group practical exercise to reflect and exchange
    • Self-evaluation test
    • Personal action plan

    • Detailed reference guide
    • Self-evaluation questionnaire to learn about your personal coaching style
    • Reference document on preparing a coaching conversation

        This training is offered on-site and is tailored to your needs. We invite you to contact us or prices and availabilities.

        Find out more about our preferential rates policy to see if you are eligible.

        Isabelle Gagné

        Sophie F. Marcil

        Louise Geoffrion

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